We strive to ensure that your order is placed easily, delivered on time, and that payment remains convenient and secure.
Nova Poshta – delivery to a branch
When using “Nova Poshta” services, delivery of your order to its destination takes between 1 and 3 days.
You can easily track the delivery status on the “Nova Poshta” website or in your personal account, if you are registered. Delivery costs are calculated according to the carrier’s rates.
Please note: parcels are held free of charge at the post office for 5 working days. After this period, the goods are returned to the sender.
Nova Poshta — courier delivery
You can arrange for a Nova Poshta courier to deliver your parcel directly to your home or office.
Delivery time — up to 5 days. Once your order arrives in your city, a Nova Poshta representative will contact you to arrange a convenient delivery time.
Please note: the cost of courier delivery is higher than collection from a branch, so we recommend checking the cost before placing your order.
Online payment (by bank card)
On the website, you can pay for your order online via PrivatBank’s LiqPay service.
Please note: your card must be enabled for online payments. If you are unsure whether this is the case, please check with the customer service department of the bank that issued your card.
Pay in instalments with monobank | Universal Bank
Service provider: JSC “UNIVERSAL BANK”, NBU licence No. 92 dated 20 January 1994, State Register of Banks entry No. 226.
Product features:
- Minimum instalment amount: 1 UAH
- Maximum instalment amount: 400,000 UAH
- Effective annual interest rate: 0.000001%
- Available repayment period: 3–25
- Repayment terms: monthly instalments in equal amounts
- First payment — at the time of purchase
- Information on key product features and warnings is available on the product website: chast.monobank.ua
Returns
PLEASE NOTE: In accordance with Resolution No. 172 of the Cabinet of Ministers of Ukraine dated 19 March 1994, “On the Implementation of Certain Provisions of the Law of Ukraine ‘ On the Protection of Consumer Rights”», jewellery made from precious metals, precious stones, organogenic precious stones and semi-precious stones of appropriate quality cannot be exchanged or returned if the consumer is not satisfied with them for any reason.
Therefore, please choose your items carefully. In the presence of the courier, carefully inspect the parcel without breaking the seal on the packaging to ensure that you have received exactly what you ordered and that you are satisfied with the appearance of the goods.
All claims regarding the conformity of the goods to the order and their appearance will only be accepted at the time of delivery and only for goods where the integrity of the packaging or seals has not been compromised.
The buyer is responsible for the cost of returning the goods.
